Refunds, Returns and Cancellation policy

If you believe you have made a payment in error or have any other issues or questions related to your payment history with London Gold Exchange, please contact our Customer Service department via the Support page.

We GUARANTEE your satisfaction at London Gold Exchange. We provide all our members with a refund or return policy on all Digital Currency trades.

If you cancel your order or change your mind about buying before we actually process the order there is no charge to cancel. If you have sent your payment to us, we can return your funds less any bank or financial institution transaction fees.

Once we have completed an order and sent a confirmation e-mail, the transaction may not be cancelled. But it can be reversed, if you send the exact amount of Digital Currency back to the originating account (our account) within 24 hours, we will return your funds less market value fluctuations and any bank or financial institution transaction fees.

If you want to return Digital Currency back to us after the 24 hour period, you are able to do so by placing a Sell order on our web site. Current fees and rates apply.

 

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